Return/ Exchange policy
What is your exchange policy for online purchases?
At Nitya, we are pleased to exchange your purchase that is unworn, unused, unwashed, unaltered, undamaged and retaining the original tags, within 7 days from the date of delivery, for a different size only.
One of our Customer Care team members will be happy to assist you through this process within 48 working hrs. You can contact them by email at info@houseofnitya.com or by phone at +91 9990100089 from Monday to Saturday, between 10:30 AM to 6:30 PM (IST). with the following information
– Order number
– Delivery address
– Specify the reason of exchange
What is your return policy for online purchases?
If you would like to return any of the items purchased please contact our care team within 7 days of delivery with the following information:
– Order number
– Delivery address
– Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.
– Our team will initiate the return process from our side. Please ensure that the product is unused and still has the original labels attached.
– All refunds happens via Bank Transfer or UPI transfer ( it takes 12-15 working days)
-Please note that reverse delivery charges will be applicable for the return shipments.
You may contact us via email at info@houseofnitya.com or call our customer care at +91 99901 00089 from Monday to Saturday, between 10:30 AM to 6:30 PM (IST). We will look into the issue and respond to you within 48 working hours.
We are not liable for any Returns / Exchange that we were not notified about first.
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Copyright © 2024 Houseofnitya. Designed & Developed by DigiDir.com